Refund policy

Returns Policy

We accept returns under the following conditions:

  • Request Window: You must contact us at sales@kestrelknives.com within 72 hours of receiving your items to request a refund or return. We believe this provides enough time to determine whether your order is satisfactory.
  • Ship-Back Window: If your return is approved, you have 7 days from the date of approval to ship it back to us. These windows apply to international orders too.
  • Condition of Item: Items must be brand new, unused, and in their original packaging. A 15% restocking fee applies to non-defectives.
  • Pre-Authorization Required: Contact sales@kestrelknives.com before sending back any item. Unauthorized returns will not be accepted.

Print-On-Demand Returns & Exchanges (Apparel)

Our apparel and gear are made to order through Print on Demand. Once production begins, cash refunds are only available in the situations described below.

If there's a problem with your order: If your item has a manufacturing error or printing issue, or arrives damaged, we'll make it right. You can choose a free replacement or a full refund. We take full responsibility for these cases. All we ask is that you email us a quick problem report so we can review and resolve it fast, then ship the product to:

Kestrel MFG LLC
5552 Pin Oak Dr, Edinboro, PA 16412

If you changed your mind: If you ordered the wrong size, selected the wrong item, or simply no longer want it, we're still happy to help. You can send it back and choose either store credit or an exchange. The 15% restocking fee applies to these store-credit and exchange returns too. Cash refunds aren't available because the item was made on demand.

Restocking Fee & Return Shipping

  • Restocking Fee: A 15% restocking fee applies to non-defective returns, including changed-mind apparel returns for store credit or an exchange. This covers shipping, payment processing, and labor costs.
  • Return Shipping: You are responsible for return shipping costs unless the return is the result of our error (incorrect or defective item).

Damages or Issues

Please inspect your order immediately upon delivery.

  • If you discover any defective, damaged, or incorrect items, contact us within 72 hours of receiving your items so we can resolve the issue quickly.

Non-Refundable Items

Certain products are final sale and cannot be returned or refunded:

  • Custom knives and custom orders
  • Build-A-Knife program knives
  • Sale or discounted items
  • Gift cards
  • Knives sold "as is" (including blemished, used, or imperfect knives)

Refund Timeline

Refunds are processed promptly, but timing depends on shipping and bank processing:

  • 5–10 business days for return transit
  • 3–5 business days for us to inspect and process the return
  • 5–10 business days for your bank to post the refund

In most cases, refunds are completed faster than this four-week timeline.

⚠️ Tip: We strongly recommend insuring any return shipment. If a return is lost or damaged in transit, we cannot issue a refund.