Shipping & Returns

Shipping & Returns

At Kestrel Knives, we stand behind the quality of our blades and want to make sure your experience from checkout to field use is seamless. Please review the information below before placing your order.

Domestic Shipments

• We ship within the continental U.S. using USPS as our primary carrier.

• All domestic shipments include tracking. You’ll receive an email confirmation with purchase details and tracking information once your order ships.

International Shipments

• We do ship internationally. Please contact us at sales@kestrelknives.com for a quote on rates.

• Duties, VAT, and Import Taxes: International shipping rates do not include duties, VAT, or import taxes. These fees are the responsibility of the recipient upon delivery.

• Due to varying customs policies and currency fluctuations, we cannot estimate these charges in advance.

• Important: We are not responsible for knives lost outside of the U.S. Once an international package leaves the United States, all risk of loss transfers to the buyer.

At this time we do not ship to:

Iran, Syria, North Korea, Cuba, Russia, Belarus, Sudan, Crimea, DPR, LPR, Ireland, Denmark, China, Malaysia, Singapore, Indonesia, Philipines, Saudi Arabia, UAE, Qatar, Egypt, Algeria, Morocco, Brazil, Argentina, Colombia, Nigeria, Ghana, Kenya, Pakistan, India, Bangladesh, or Turkey.

All other international customers are responsible for knowing their local knife import laws.

Returns Policy

We accept returns under the following conditions:

Request Window: You must contact us at sales@kestrelknives.com within 72 hours of receiving your items to request a refund or return. We believe this provides enough time to determine whether your order is satisfactory.
Ship-Back Window: If your return is approved, you have 7 days from the date of approval to ship it back to us. These windows apply to international orders too.
Condition of Item: Items must be brand new, unused, and in their original packaging. A 15% restocking fee applies to non-defectives.
Pre-Authorization Required: Contact sales@kestrelknives.com before sending back any item. Unauthorized returns will not be accepted.

Print-On-Demand Returns & Exchanges (Apparel)

Our apparel and gear are made to order through Print on Demand. Once production begins, cash refunds are only available in the situations described below.

If there's a problem with your order: If your item has a manufacturing error or printing issue, or arrives damaged, we'll make it right. You can choose a free replacement or a full refund. We take full responsibility for these cases. All we ask is that you email us a quick problem report so we can review and resolve it fast, then ship the product to:

Kestrel MFG LLC 5552 Pin Oak Dr, Edinboro, PA 16412

If you changed your mind: If you ordered the wrong size, selected the wrong item, or simply no longer want it, we're still happy to help. You can send it back and choose either store credit or an exchange. The 15% restocking fee applies to these store-credit and exchange returns too. Cash refunds aren't available because the item was made on demand.

Restocking Fee & Return Shipping

Restocking Fee: A 15% restocking fee applies to non-defective returns, including changed-mind apparel returns for store credit or an exchange. This covers shipping, payment processing, and labor costs.
Return Shipping: You are responsible for return shipping costs unless the return is the result of our error (incorrect or defective item).

Damages or Issues

Please inspect your order immediately upon delivery.

If you discover any defective, damaged, or incorrect items, contact us within 72 hours of receiving your items so we can resolve the issue quickly.

Non-Refundable Items

Certain products are final sale and cannot be returned or refunded: