Privacy Policy
Privacy Policy
This Privacy Policy describes how www.kestrelknives.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.”
Device information
• Examples: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose: to load the Site accurately for you, and to perform analytics on Site usage to improve our Site.
• Source: collected automatically when you access our Site using cookies, log files, tags, or pixels.
• Disclosure: shared with our processor Shopify.
Order information
• Examples: name, billing address, shipping address, payment information (credit card or other accepted methods), email address, and phone number.
• Purpose: to provide products or services to you, fulfill our contract, process payment, arrange shipping, provide invoices and/or confirmations, communicate with you, screen orders for potential risk or fraud, and provide marketing or product information if you choose to receive it.
• Source: collected directly from you.
• Disclosure: shared with Shopify, and where necessary, payment processors, shipping providers, and order fulfillment apps.
Customer support information
• Examples: communications you send to us, product questions, or warranty/repair requests.
• Purpose: to provide customer support.
• Source: collected directly from you.
• Disclosure: may be shared with third-party customer service platforms if used.
We do not buy, sell, or rent personal marketing data lists from third parties.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.
• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
• We may share information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.
Behavioural Advertising
We may use your Personal Information to provide you with marketing communications we believe may be of interest to you. For example:
• We may use Google Analytics to understand how customers use the Site. Learn more about Google’s privacy practices. You can also opt-out of Google Analytics here.
• We may share limited information about your use of the Site, your purchases, and your interaction with our ads with advertising partners, through cookies or similar technologies.
You can opt out of targeted advertising by:
• Bing
Additionally, you can opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal.
Using Personal Information
We use your Personal Information to provide our services, including: offering products for sale, processing payments, shipping and fulfilling orders, providing support, and keeping you updated on new products and offers.
Marketing Preferences
You will always have control over your marketing preferences. You can unsubscribe from our emails at any time by clicking the “unsubscribe” link in our communications or by contacting us directly at sales@kestrelknives.com.
Retention
When you place an order, we will keep your Personal Information for our records unless and until you ask us to delete it.
Cookies
We use cookies to improve your browsing experience and store certain information. These cookies may include those necessary for checkout, login, and analytics. You can manage cookie settings through your browser. Removing or blocking cookies may affect site functionality.
Do Not Track
Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection practices when such a signal is detected.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, questions, or complaints, please contact us by email at sales@kestrelknives.com
Kestrel Knives, Erie, PA, United States
Last updated: 9/30/2025